Last month, Delta Air Lines gave more than 19,000 of its flight attendants Nokia Lumia 820s for in-air payments. Some flight attendants, it seems, are not pleased with the change. Avid Delta flyers will recall the clunky handheld payments devices Delta used previously. The flight attendant would swipe your card and hand you a paper receipt with your gin and tonic (for those of us flying coach). The new Nokias are backed by Avanade software and allow for email receipts, as well as other data for the flight attendant. That is, only email receipts, which means the flight attendants must key in each and every email address for those travelers who want a receipt. On a recent flight I took, the flight attendants could do nothing but gripe about the new Nokias. Here’s how one airline professional put it: Will flight attendants have to ask each passenger… “I’m sorry sir, what was that, onehotdude@yahoo… Oh no, at gmail… Ok, got it… Ma’am what’s your email address?…. Can you spell that for me?”… “Ladies and gentlemen, we will be landing in 20 minutes. Unfortunately, we will have to discontinue our inflight service at this. We realize we were unable to serve the [...]
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