Back 6. John Stumpf, Wells Fargo. Wells Fargo & Co. is a huge bank, and as such it does what other huge banks do. It gets slapped with its share of fines and has a long list of complaints in the CFPB database. But when it comes to products, the stagecoach delivers, and with panache. The company does a great deal of its product development in-house in Wells Fargo Labs, rather than relying on vendors or partners. And Stumpf humbly cited some of the bank’s rubber-meets-the-road innovations in the bank’s most recent earnings call: “We continue to innovate with our customers, with our delivery models. I mean our neighborhood store in Washington, D.C., has an operating cost basis 40% less than a traditional store and we’re making investments at the ATM about taking paper out and all kinds of things, but never at the expense of serving customers.” Hee-yah! 7. Josue Robles, Jr., USAA. Simply put, innovation is in USAA’s DNA. The company was founded to offer insurance to World War I veterans deemed too risky by other insurers — an innovative endeavor in and of itself. Today, unfettered by a branch network, USAA has launched headfirst into online banking and mobile [...]
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