We all love complaining. (Admit it.) So which large bank gets the most complaints in the nation? The “winner” is TD Bank, which had the greatest number of complaints to million accounts — 91.4 — over the last year, according to the Consumer Financial Protection Bureau. By contrast, American Express weathered only 7.8 complaints per million accounts. At a time when innovations and technology can help improve service and bank responsiveness, complaint activity is all the most important. American Express, GE Financial, and Citigroup had the fewest complaints per 1 million accounts. The CFPB makes it easy to complain — and easy to see who is being complained about. The following banks had the greatest rate of consumer complaints per 1 million deposit accounts in the category “Bank Account of Service,” according to a Bank Innovation analysis of CFPB complaint data. The period covered is the year ending March 31, 2014: TD Bank HSBC RBS Citizens Santander SunTrust Banks This is not good news for these banks, but Santander, RBS Citizens and HSBC are all moving in the right direction. Santander’s complaints (pegged to Sovereign Bank last year) are down 39.7%. RBS Citizens is down 24.1% and HSBC is down 18.7%. They are by far the most […]
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