26. Rob Cummings, Senior Vice President, Online and Mobile Banking, Mountain America Credit Union Rob Cummings is new to financial services, but not to the core business of satisfying the customer. In his previous role at Seamless Web, Cummings was immersed in the world of customers experience both online and off. As head of digital for MACU, he has said that his credit union is in the business of “making our members’ goals and dreams come true.” 27. Diane Offereins, executive vice president of payment services, Discover Financial Services Under the leadership of Diane Offereins, Discover has emerged from the shadow of its larger competitors and pivoted from the effects of the Durbin Amendment and the Justice Department’s suit against the other card issuers. Offereins worked to dramatically expand Discover’s retail network and build friendlier relationships with merchants then her competitors have typically enjoyed. Discover also reacted to the consumer shift from credit to debit by offering a checking product. Most notably, Discover under Offereins launched a new flagship product, the It rewards card. 28. Scott Thompson, CEO, ShopRunner Entrepreneur Scott Thompson knows online commerce. The former Yahoo! CEO was also president and CTO of PayPal and now runs ShopRunner, [...]
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