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Purge the Word ‘Frictionless’ from Banking

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SAN JOSE, Calif. — It’s time to relegate the phrase ‘frictionless’ to the FinTech trashbin. It will join words such as “omnichannel,” “disruption,” and “mobilefirst” in exile. All were used so often that they lost all meaning and just plain got on everyone’s nerves. Removing friction from financial services — with orRead More

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