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Banks Need to Think of Their Customer Service in Terms of Seconds, Not Minutes, Regions Bank Says

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EXCLUSIVE—Consumers are impatient, and growing less and less inclined to fill out the long forms necessary to apply for a loan, mortgage, or other financial service. This is why banks need to use their treasure troves of data to make sure they don’t need to, Andy Hernandez, executive vice president and head of digital banking […]

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